Returns and Exchanges

  1. What is your return and exchange policy?

  2. Can I exchange an item for a different item?

  3. Can I return items bought on Sale?

  4. Can I return Tabacalera.com.ph Gift Cards?








  1. What is your return and exchange policy?


    All items sold in Tabacalera.com.ph goes through our quality control procedures. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all our orders with care, we think you will be extremely satisfied with your purchase.

    For items returned to Tabacalera.com.ph, your product will be processed within 14 business days from the time we receive the package. A dated sales invoice is required to process the claim. Sales Invoice must include valid date, name of product and purchase price.

    Upon completion of the inspection process, a Tabacalera.com.ph representative will contact you by phone and email to advise you of the results of your product claim.

     

     

    GUIDELINES FOR PRODUCT RETURNS FOR MATERIAL AND WORKMANSHIP FLAW:

     

    • Any product returned must have been purchased from Tabacalera.com.ph Web Store.
    • We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our operations center. In case of dispute, we also recommend you retain proof of sending.
    • A dated sales invoice must be returned with the product claim to receive inspection.
    • Returns do not include shipping postage. If you refuse the order, you will be charged for all shipping, delivery and storage incurred.
    • All returned merchandise must be in original condition.

     

    If your claim is approved, we will issue you a product replacement or a Store Credit at the sole discretion of Tabacalera.com.ph. 

     

    INSPECTIONS AND STORE CREDIT REDEMPTION:

     

    • If your product is deemed to have a manufacturing flaw, you will receive a Store Credit for the suggested retail value of that product, to be used at Tabacalera.com.ph only.
    • Store Credit may be redeemed through Tabacalera.com.ph only.
    • Store Credit are nontransferable and are not redeemable for cash.
    • Store Credit cannot be used to purchase Tabacalera.com.ph Gift Cards.
    • Store Credit value will equal Tabacalera.com.ph suggested retail price of the item returned.
    • Upon Store Credit redemption, the order total includes the price of the product(s), any applicable sales tax, and shipping charges. If the order total exceeds the voucher amount, the remaining balance must be paid for by credit card or any online payment gateway.
    • Tabacalera.com.ph reserves the right to suspend or cancel any issued Store Credit vouchers that are associated with a violation of its policies. Tabacalera.com.ph reserves the right to refuse, cancel or hold for review vouchers and orders for suspected fraud, or for vouchers mistakenly issued in an incorrect denomination. In addition, Tabacalera.com.ph reserves the right to void any Store Credit Vouchers and/or recycle products associated with previous fraudulent or abuse of the claim process.
    • Tabacalera.com.ph is not responsible for lost or stolen product that has been denied and returned to the customer.

     

    WEB STORE GUIDELINES FOR PRODUCT EXCHANGES AND REFUNDS :

     

    • Any product returned for exchange or for refund must have been purchased from Tabacalera.com.ph Web Store.
    • Items may be exchanged within seven days from the time that you have received the item.
    • Items may be exchanged with other items for sale in Tabacalera.com.ph.
    • The shipping fee for the original item will not be refunded and the shipping fees for the new item and the item to be exchanged will be shouldered by the buyer.
    • We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our operations center. In case of dispute, we also recommend you retain proof of sending.
    • A dated sales invoice must be returned with the product.
    • All merchandise must be unopened and in original condition.
    • All merchandise must be returned in the condition they were received and in original packaging.

     


     

    OUR POLICY FOR PRODUCT EXCHANGES AND REFUNDS :

     

    • Items should be returned new. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
    • All items returned should have a sales invoice to ease the process. Unidentified returns may be returned to the sender.
    • Items that were bought on Sale cannot be returned nor exchanged. 

     



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  2. Can I exchange an item for a different item?


    Items may be exchanged within seven days of the receipt of the item with other items for sale in Tabacalera.com.ph. The shipping fee for the original item will not be refunded and the shipping fees for the new item and the item to be exchanged will be shouldered by the buyer.



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  3. Can I return items bought on Sale?


    Unfortunately, items bought on Sale cannot be returned nor exchanged.



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  4. Can I return Tabacalera.com.ph Gift Cards?


    Unfortunately, Gift Cards cannot be returned nor converted to cash.



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